ARTICLES & RESOURCES
Getting an additional documentation request or ADR notice can feel like an audit threat, but it’s not. An ADR is a documentation request, and how your team responds in the next 45 days determines whether you get paid. This guide breaks down what ADRs are, what triggers them and how to build a response process
A 2024 CMS report showed that 51.4% of improper payments in home health services trace back to insufficient documentation. Most agencies fix the wrong end of the problem. They pressure the billing staff when the breakdown started at intake, in the visit note or at the coder’s desk. This guide breaks down where revenue gets
Every denied claim costs you twice, once in revenue and in the staff rework that follows. The good news: most denials are preventable with accurate and efficient home health billing. Agencies that bring in outsourced billing support protect revenue and free their teams to focus on exceptional patient care. Key Takeaways Accurate documentation, proper coding
In 2024, CMS reported that 6% to 8% of Medicare Fee-for-Service claims had errors, including incomplete documentation and OASIS gaps. Stronger OASIS processes help protect reimbursement, reduce audit risk and give your team more time to focus on patient care. Key Takeaways Minor mistakes in OASIS coding or patient records can trigger ADRs and slow
Excellent patient care is not always equal to better revenue. According to Practolytics, nearly one in five home health claims is denied on the first submission, and 40% of those stem from missing documentation. This guide shows how to cut denied claims and maintain a steady cash flow, leaving more time for patient care. Key
Let’s say a patient walks in, confident they understand their coverage. By checkout, they’re shocked by a bill they didn’t expect. Most of the time, one miscommunication can lead to a billing dispute or a negative review. The Advanced Beneficiary Notice (ABN) informs Medicare beneficiaries about items or services that Medicare may not cover and
A structured QA program improves patient outcomes, reduces errors, speeds up audits and keeps your agency compliant. When you outsource QA, you remove the burden off your internal team and gain higher accuracy, fewer denied claims and cleaner documentation, so leadership stays focused on operations and patient care. On this page Key Takeaways Save time
Do you want your level of patient care to speak for itself? CHAP (Community Health Accreditation Program) is an independent, nonprofit organization that evaluates home health and community-based care providers. Earning CHAP accreditation shows your agency consistently delivers care that meets the quality standards set by the Centers for Medicare & Medicaid Services (CMS). It
Every misinterpreted word in a medical report costs you time, revenue and patients’ trust. A medical transcriber converts your dictated recordings into accurate, structured medical records, giving you reliable data to make decisions and keep care on schedule. Outsourcing this role protects your revenue and keeps your team focused on patient care without the need
When your physicians and nurses don’t communicate properly, your patients pay the price. In heart failure cases, readmissions can rise to nearly 10%, often due to missed updates or slow coordination. A PCP call-out specialist closes that gap. They track orders, follow up with providers and keep teams aligned so patient care stays accurate and