TAiO Connect Logo

Build Your Brand and Scale with Omni-Channel Customer Service​

Discover how a bespoke Omni-Channel Customer Service solution helps you deliver seamless CX.

TAiO Connect Omni Channel Customer Service
Omni-channel Customer Service Loyal Customers

Create Loyal Customers

Your TAiO CX Team will address each concern with empathy. They’ll speak in your company’s signature voice. Using omni-channel tools, they’ll recognize customers, gain context and solve issues in an instant. This experience imprints your brand in the hearts and minds of customers.

Enable Hyper-Growth

Build a team equipped to handle and resolve growing pains as they happen. Receive business intelligence reports that provide insights on what areas you can improve. Strengthen your organization with Team Leaders, Operations Managers and QA Analysts as you grow, at no additional cost.

Omni-Channel Customer Service Hyper-Growth
Omni-Channel Customer Service Create CS Revenue

Create a CS Revenue Stream

Customer service doesn’t have to be a cost center. Every contact is a chance to generate or recover revenue. Make the most of product queries by up and cross-selling. Reach out to customers before they abandon their cart. Enhance loyalty programs to keep them coming back.

Resolve Concerns in Less Time

Our suite of Omni-Channel tools gives your team the power to identify customers no matter what channel they’re using. They’ll have access to data that will bring the context needed to pick-up conversations right where they were left off. And because each customer contact now bears more fruit, the time it takes to resolve concerns declines.

Omni-channel Customer Service Resolve Concerns in Less Time

Everything You Need to
Deliver Brand Building CX

Omni-Channel Support

Provide seamless CX by grouping customer inquiries from all channels, by identity, into one inbox.

Foreign Language Support

Talk to customers in their native tongue. Choose from a wide range of languages we support (i.e. English, Spanish, German).

24/7 Coverage

Serve customers anytime, day or night. Enjoy flexible workforce plans that ensure you have coverage when you need it.

Security Compliance

Meet the data privacy and security standards you require (ISO 27001, PCI-DDS, HIPAA, GDPR)

Automated Assistance

Provide quick solutions to common concerns, through human-like dialog with an AI-powered chatbot.

Business Intelligence

Analyze your team's key metrics (AHT, TTFR, TRT), and the impact their performance has on your business.

Flexible Omni-Channel Customer Service Plans

Workforce

Manpower only solution ideal for companies that are starting out, with a limited headcount and basic tools for measuring productivity.
$ 7 Hourly Agent Rate
  • Full-Time Remote CS Agent
  • Recruitment from our Network Best-in-class global talent
  • Basic Tools (i.e. Remote Working Tools, Payroll, Time keeping, Google Workspace)
  • Basic Performance Metrics and Business Intelligence
  • Basic Self-serve CS Management
  • Advanced Tools (i.e. Communications, CRM)
  • Basic Digital Assistance (Chatbot)
  • Built-in Management as You Scale (Team Leaders, Ops Managers, QA)
  • Security Compliance (HIPAA, PCI-DDS, SOC2, ISO, GDPR, etc...)
  • Hybrid or On-site Operations

Enhanced

Includes a more advanced tool suite. Ideal for businesses that need a more complete, but self-managed customer service solution.
$ 8
50
Hourly Agent Rate
  • Full-Time Remote CS Agent
  • Recruitment from our Network Best-in-class global talent
  • Basic Tools (i.e. Remote Working Tools, Payroll, Time keeping, Google Workspace)
  • Basic Performance Metrics and Business Intelligence
  • Basic Self-serve CS Management
  • Advanced Tools (i.e. Communications, CRM)
  • Basic Digital Assistance (Chatbot)
  • Built-in Management as You Scale (Team Leaders, Ops Managers, QA)
  • Security Compliance (HIPAA, PCI-DDS, SOC2, ISO, GDPR, etc...)
  • Hybrid or On-site Operations

Hyper-Growth

Fully managed solution tailor-fit to your needs, for companies that expect hyper-growth or have a large headcount and complex tech requirements.
* Custom Pricing
  • Managed CS Team
  • Recruitment from our Network Best-in-class global talent
  • Basic Tools (i.e. Remote Working Tools, Payroll, Time keeping, Google Workspace)
  • Advanced Analytics and Business Intelligence
  • Basic Self-serve CS Management
  • Advanced Tools (i.e. Communications, CRM)
  • AI Digital Assistance (Chatbot)
  • Built-in Management as You Scale (Team Leaders, Ops Managers, QA)
  • Security Compliance (HIPAA, PCI-DDS, SOC2, ISO, GDPR, etc...)
  • Hybrid or On-site Operations

Frequently Asked Questions

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Build Your Omni-Channel Customer Service Team

Complete the form to talk to a CS Expert.

Build Your Omni-Channel Customer Service Team