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Discover how a bespoke Omni-Channel Customer Service solution helps you deliver seamless CX.
Your TAiO CX Team will address each concern with empathy. They’ll speak in your company’s signature voice. Using omni-channel tools, they’ll recognize customers, gain context and solve issues in an instant. This experience imprints your brand in the hearts and minds of customers.
Build a team equipped to handle and resolve growing pains as they happen. Receive business intelligence reports that provide insights on what areas you can improve. Strengthen your organization with Team Leaders, Operations Managers and QA Analysts as you grow, at no additional cost.
Customer service doesn’t have to be a cost center. Every contact is a chance to generate or recover revenue. Make the most of product queries by up and cross-selling. Reach out to customers before they abandon their cart. Enhance loyalty programs to keep them coming back.
Our suite of Omni-Channel tools gives your team the power to identify customers no matter what channel they’re using. They’ll have access to data that will bring the context needed to pick-up conversations right where they were left off. And because each customer contact now bears more fruit, the time it takes to resolve concerns declines.
Provide seamless CX by grouping customer inquiries from all channels, by identity, into one inbox.
Talk to customers in their native tongue. Choose from a wide range of languages we support (i.e. English, Spanish, German).
Serve customers anytime, day or night. Enjoy flexible workforce plans that ensure you have coverage when you need it.
Meet the data privacy and security standards you require (ISO 27001, PCI-DDS, HIPAA, GDPR)
Provide quick solutions to common concerns, through human-like dialog with an AI-powered chatbot.
Analyze your team's key metrics (AHT, TTFR, TRT), and the impact their performance has on your business.
